Frequently Asked Questions (FAQs)
Welcome to Banrooo! We’ve compiled answers to some of our most common questions below. If you can’t find the answer you’re looking for, please don’t hesitate to reach out to our support team.
Ordering & Products
Q: What size should I order?
A: Sizing can vary between different apparel styles. We strongly recommend checking the detailed size chart located on each product page before placing your order. This is the best way to ensure a perfect fit.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover) as well as payments through PayPal and Stripe for a secure and easy checkout process. For more details, please see our Payment Policy
Q: Can I change or cancel my order after I’ve placed it?
A: Our fulfillment partners work very quickly to get your order into production. Because of this, we can only guarantee cancellations or changes within 6 hours of placing your order. Please contact us immediately at contact@banrooo.com if you need to make a change, and we will do our best to accommodate.
Shipping & Delivery
Q: Where do your products ship from?
A: All of our products are produced by and shipped directly from our trusted third-party fulfillment partners located within the United States.
Q: How long will it take to receive my order?
A: Our total estimated delivery time is 5–9 business days for all orders within the U.S. This includes:
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2–4 business days for production.
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3–5 business days for shipping.
You can find more detailed information on our Shipping Policy.
Q: How much does shipping cost?
A: We offer a flat shipping rate of $7.99 for all orders under $199. For orders over $199, standard shipping is free!
Q: How can I track my order?
A: Once your order has been shipped from our U.S. partner’s facility, you will receive an email containing your tracking number. Please allow 24-48 hours for the tracking information to become active on the carrier’s website.
Q: Do you ship internationally?
A: Currently, we only ship to addresses within the 50 U.S. states. We do not offer international shipping at this time.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of the delivery date. Items must be in new, unworn, and unwashed condition with all original tags attached. For full details, please read our Refund and Returns Policy
Q: How do I start a return?
A: To start a return, please email our support team at contact@banrooo.com with your order number. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item to our U.S. returns address.
Q: How do I exchange an item for a different size?
A: The best and fastest way to get a different size is to return your original item for a full refund and place a new order for the size you need.
About Banrooo & Contact
Q: Who is Banrooo?
A: Banrooo is an e-commerce brand owned by YASUDA FASHION (VIETNAM) COMPANY LIMITED, a company legally registered in Vietnam. We partner with top-tier producers and fulfillment centers in the United States to bring our unique apparel designs to our U.S. customers.
Q: Why does the charge on my credit card statement say “YASUDA FASHION…”?
A: That’s a great question! Because our company is legally registered in Vietnam, the official transaction descriptor that appears on your bank or card statement will be our legal name, “YASUDA FASHION (VIETNAM) COMPANY LIMITED,” or a similar variation. We state this clearly in our Payment Policy to avoid any confusion.
Q: How can I contact customer support?
A: Our dedicated support team is here to help! You can reach us by email at contact@banrooo.com. Our business hours are Monday to Friday, 8:00 AM – 6:00 PM (Pacific Time, PT).
Contact us
If you have any questions or need assistance, feel free to reach out to our customer support team:
Company Name: YASUDA FASHION (VIETNAM) COMPANY LIMITED
Tax Number: 0304628692
US Address: 7080 Hollywood Blvd, Suite 700, Los Angeles, CA 90028, United States
Vietnam Office: Lot Q.06~12A, Street 18, Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh City, Viet Nam
Email: contact@banrooo.com
Phone: +1 (310) 864-0728
Contact Form: Click here
Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.
Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.